Refund Policy

Cirkle strives to provide a valuable experience for all users. This Refund Policy outlines the situations under which a user may be eligible for a refund.

General Policy:

Generally, all purchases made on Cirkle are final and non-refundable.
However, there are some exceptions as detailed below.

Eligible Refunds:

Technical Issues: If you encounter a technical issue that prevents you from accessing or using a purchased feature on Cirkle, we may offer a full or partial refund at our discretion. To request a refund, please contact us within 7 days of your purchase and provide a detailed description of the technical issue you are experiencing.
Accidental Purchases: If you accidentally purchase a feature on Cirkle, we may offer a refund at our discretion. To request a refund for an accidental purchase, please contact us within 48 hours of your purchase.

Non-Refundable Purchases:

Subscriptions: Subscriptions are billed on a recurring basis. You can cancel your subscription at any time, but refunds will not be issued for unused portions of your subscription term.
In-App Purchases: Virtual items or consumables purchased within the Cirkle platform are non-refundable.

Process for Requesting a Refund:

To request a refund, please contact us at [email protected]. Be sure to include your name, email address, the date of your purchase, and a detailed description of why you are requesting a refund.

Processing Time:

We will review your refund request and respond within 14 business days. If your request is approved, your refund will be processed within 3 business days.

Changes to this Refund Policy:

Cirkle may revise this Refund Policy at any time by posting the revised Policy on the platform.

If you have any questions about this Refund Policy, please contact us at contact@thecirkle.com